Help's there when you need it.

We want to make sure you have a positive experience with Locadot's products and services. If you encounter an issue, use the information below to find a solution.

Important Account Safety

Please make sure that all links in emails sent from Locadot begin with www.locadot.com or loca.link. Any other address is fake, and could be an attempt to hack into your account and steal your payment details or take over control of your account. Please forward such emails to help@locadot.com so we can be aware of potential security issues.

Businesses and Partners

You should have a direct contact within Locadot who can handle your support concerns. If you don't yet have a contact, or your contact isn't getting the job done, feel free to email us directly at help@locadot.com.

Billing Issues

If there's a billing issue that hasn't been addressed by your client representative, or for charges on your credit card that you can't track down, email billing@locadot.com with as much detail as possible. It's likely that someone within your company has decided to sign up for Locadot, but whatever the case may be, we will get to the bottom of things!

Privacy and GDPR

To get access to your data for GDPR or other privacy regulation reasons, email help@locadot.com from the email address associated with your data. After verifying your identity, you will be able to quickly and easily get access to your data, or delete all of your information stored on our servers. We don't sell your data to others, and we only share data in the manner detailed in our Privacy Policy.

If you have subscribed to or followed businesses, you will have to contact them to ensure they have also taken your data out of their systems. We wish we could automate this process, but that’s a impossible with how the Internet works: it’s a network of systems that talk to each other.

Anything Else?

Email help@locadot.com from the email address associated with your account. We look forward to resolving your issues.

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